Shipping policy

At Kauwri, we aim to deliver your handcrafted jewelry safely and in a timely manner, whether you're based in Kenya or abroad. Please review our shipping guidelines below before placing your order.

1. Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • Custom or made-to-order items may require additional 5–10 business days for production before shipping. You will be notified of expected timelines upon order confirmation.

2. Local Shipping (Kenya)

  • We offer reliable door-to-door courier delivery within Kenya.

  • Estimated delivery time: 1–3 business days after dispatch.

  • Delivery fees are calculated at checkout based on your location.

3. International Shipping

  • We ship to most countries worldwide via trusted international courier partners.

  • Estimated delivery time: 3–7 business days after dispatch, depending on destination and customs clearance.

  • Shipping costs vary by location and are calculated at checkout.

4. Customs, Duties & Taxes (International Orders)

  • Import duties, taxes, and customs fees are not included in the item price or shipping cost.

  • These charges are the buyer’s responsibility and may be collected upon delivery by your country’s customs authority.

  • Kauwri is not responsible for delays caused by customs processing.

5.Order Tracking

  • Once your order is shipped, you will receive a confirmation email with a tracking number.

  • Please allow 24 hours for tracking information to update.

6. Incorrect Address / Failed Delivery

  • Please ensure that your shipping address is accurate at checkout.

  • We are not responsible for orders shipped to incorrect or incomplete addresses.

  • If a package is returned to us due to an incorrect address or failure to collect, the customer will be responsible for re-delivery charges.

7. Lost or Damaged Packages

  • We are not liable for packages lost or damaged in transit, but we’re happy to help follow up with the courier on your behalf.

  • If your package arrives visibly damaged, kindly take photos immediately and contact us at [your email address] within 48 hours.